Financial advice is beginning to show high levels of consistency across international jurisdictions. This month we look at complaints regulation in Australia, the benefits of appropriately framing clients' investment expectations and the technology tools needed to run a great business. Paul Resnik will be in the UK for the IFP conference until the PFS conference.

Financial Ombudsman's Service Redeems Itself?

The Financial Ombudsman's Service (FOS) is the recipient of significant levels of adviser criticism in several jurisdictions. In this recently issued note to advisers the Australian FOS succinctly explains how it will look at suitability when it reviews complaints. Note the consistencies with the FSA's suitability guidance. Click for full paper.

Rollercoaster Ride – UK Market Falls Can Seem Much Worse Than They Need To Be.

While it is reasonable for investors to be disappointed with the state of the markets, even the state of their portfolio, they should not be surprised. History shows that this correction is not the worst on record. Click for FT Adviser article, see tables and graphs referenced in article.

Tools of the Trade

The value of an advisory business will be based both on the actual and prospective revenues. Satisfying clients and being better prepared to cross and 'upsell' services will become an even more significant attribute of business value. Click for FT Adviser article.

UK, US, Germany, Holland, Singapore, India and South Africa Trip Update

FinaMetrica cofounder Paul Resnik attended the FPA's annual conference in San Diego September 15 -18 with Geoff Davey. Geoff and Paul wrote about their feelings and experiences at the new FinaMetrica blog.

In the UK Paul will be attending the IFP conference, speaking at the Platforum conference and working with threesixty on a round UK Suitability road show. He plans to be at the PFS conference. Paul will be in the UK, Germany and Holland during October and the first part of November. He will then be travelling to Singapore and India towards the end of November. Paul is open to suggestions from our subscribers and others for group presentations, discussions with FinaMetrica subscribers, talking with those thinking of making a decision on risk profiling, investment managers looking to use effective descriptions of investment risk and others in the service and product supply chain looking to build turn-key solutions. Contact paul.resnik@finametrica.com.

Geoff is currently in London before leaving for South Africa on October 3 where he will be until October 20. South African enquiries should be directed to Gerda van der Linde, Gerdavdl@ibfsa.co.za, at the Institute of Behavioural Finance, FinaMetrica's joint-venture partner in South Africa. In the UK Geoff can be contacted at geoff.davey@finametrica.com.

For some great information and free reports, visit us at www.riskprofiling.com.

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